I have discussed this same issue with customer and relation representatives at SouthWest and I still cannot understand why the company does not have the policy and capability to provide full credit for ticket purchase for someone else with a gift card. Southwest cancelled the flight themselves due to COVID-19. The flight was for my son's best man for wedding on 5/31/20 which has been cancelled as well. My wife and I are small business owners and have been forced to close our business for the past month or so thus our financial situation is not a positive one. We would like to use the points to scheduled a flight to see relatives in the near future once COVID-19 danger's are much lower. Has anyone had any luck with Soutwest in having them return or credit purchase made with gift card?
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