Southwest Airlines Community

The government will never let the major airlines go bankrupt.  I don’t think you can correct me on this.   Southwest is greedy in how they are handling this.   ... View more

Well, I lost my job as a result of the Pandemic, and my family could really use the money that I have paid Southwest Airlines back in February.  I stated ALL airlines, and forgive me for not throwing a pity party to them because they have received (Billions) according to you so that they can keep paying their employees.  So Southwest Airlines has my money AND billions from the government, receiving a refund for my little tiny 2 tickets is obviously asking for way too much when I’m unemployed and things are looking bleak.  Got it! ... View more

I also requested a refund from Southwest Airlines, for tickets I bought in February for a trip in April that was cancelled in March due to Covid-19.   Southwest Airlines sent me an automated reply “In this case, because you purchased a nonrefundable ticket, we are unable to honor your request for a refund.”   I’m not going to go into detail about the hardship Covid-19 has had on my family because there are so MANY people that have been harshly affected by this Pandemic, but I’m disappointed that Southwest Airlines thinks that this Pandemic is just “Business as usual” when it’s something like we’ve never seen before, and this is a time for thinking with compassion instead of greed!  Shame on you Southwest Airlines!   By the way.... how many millions of $$ has Southwest and other airlines received from the federal government to help them during this time?  I guess they are more than happy to receive help, but no way in .... will give refunds BACK to people that have paid for flights before the world as we knew it changed.   Tricia ... View more