Interested to see others in same predicament as I. We are all helping Southwest Vacations AKA Apple Leisure Group's cash flow and if/when they go bankrupt we need to do all we can to get our $. I support notifying the NY Times. I ALSO strongly urge all to report a fraud claim to your credit card company, as I did. I cancelled my vacation March 19, before Southwest would have cancelled. I've received my $850 in air credits, now good through 2022. I was told 7 to 14 days for my $4800 refund to my credit card for hotel/car. I've been calling Southwest Vacations at least every other week. Was then told to expect 30 days, then up to 60 days, then up to 90 days. I spoke with a supervisor one week ago, who could not tell me when I'd get the refund but said he would "kick up" my refund by sending an email to "Accounting." I informed him I was left no choice but to challenge the charge to my credit card, thinking this would put additional pressure. I've received a "provisional credit" to my credit card by Citibank Visa while they investigate. Any other ideas or updates from folks?
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