05-28-2020
05:50 PM
Thank you for your help. I just now posted on SW Facebook page. I am new to this site and am not sure why it is noted that my issue has been solved. The issue is not solved. Hopefully, it will be soon!
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05-28-2020
02:54 PM
Thank you for your suggestion but the issue is the dispute that I placed with my credit card company and eventually withdrew. In hindsight, I should not have withdrawn the dispute until the entire amount that was owed to me was taken care of by Southwest. I did contact my bank about this and was told that all they could do was send me an email confirmation that I was the one that withdrew the dispute. Southwest is now using the dispute withdrawal as a reason that they "won the dispute"...they did not "win"...I simply withdrew the dispute in hopes that would facilitate them paying me for the remaining ticket and Early Bird fees.
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05-28-2020
01:58 PM
Thank you for your suggestion. I have spoken with at least 5 different SW customer representatives, supposedly at the corporate office. The last one gave me another SW phone number to call but it just goes to voice mail and no one returns my call. I do appreciate your suggestion, though. Thank you.
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05-28-2020
10:59 AM
I had filed a dispute with Southwest regarding two $599.97 tickets totaling $1,199.94. After filing the dispute, I received a letter from Southwest informing me that they would be refunding the total amount. I later received a credit for $599.97 for one ticket from SW. The second ticket refund never posted so I kept the dispute going. On May 5th, after talking to one of many customer service reps. The rep told me that the dispute might be holding up the refund of my second ticket. I then went online and withdrew the dispute. I waited and waited and still no refund. I called SW many times and was finally informed that because the dispute was closed in their favor, I would not receive the remainder of the refund. I was also told that I needed proof from my bank that I withdrew the dispute. I talked with the bank and was told that I was sent an email confirming my request on May 5th. I now have the proof that I requested that the dispute be withdrawn but am unable to speak to anyone at SW that can resolve this issue. Southwest still owes me $599.97 plus Early Bird fees. It is impossible to speak to anyone at SW that can resolve this issue. The basic issue is that Southwest believes the dispute was resolved in their favor, which it wasn't. I simply withdrew the dispute so that Southwest could refund the money for the second ticket and Early Bird fees. What is really frustrating is that Southwest knows they are holding our money that they had agreed to refund. (I do have the email from my bank confirming that I requested the withdrawal of the dispute but am not able to reach anyone at Southwest capable of taking care of this issue.)
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