My son and I, as well as several other people in line, have been standing here for about an hour waiting for someone to open the ticket counter for a 6:35am flight. It is now 5:35am and no one is here. I called southwest only to find out that they are NOT required to he here in ELP until 5:45am, except the website says they open 120 minutes prior to the first flight. Ummmmm, correct me if I'm wrong, but opening at 5:45am for a 6:35am flight is NOT 120 minutes difference...so wth Southwest?? Dropping the ball I see!!!
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