Sorry you had a bad experience. Every airline handles these types of situations the same way: If the airline is responsible for the cancellation/delay (plane breaks, crew doesn't show up, etc), then it accepts responsibility and provides compensation. If the airline didn't cause the issue (think thunderstorms, earthquakes, snowstorms, other acts of god), then the airline does not provide compensation. In this case apparently ATC caused the issue -- not Southwest. As suggested earlier, you may want to contact the airline. You may be able to get a voucher as compensation for what happened with you.
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