I have been a Southwest Airlines customer for many years and have always had the highest regard for the company. Great staff, great service, and great flight experiences. However, I was crushed by SWA today when I called customer service to request a name change on a voucher I had purchased for a family member (Mom) who can no longer travel. The voucher amount represented by the confirmation numbers is not an insignificant amount. SWA would not provide me a generic voucher for these funds and now I'm just out the money I spent for Mom's ticket for a flight that she did not and cannot take. I'm still in a state of disbelief! I just cannot believe that is the position that SWA would take for their regular valued customers! Right now, I don't feel like a valued customer; and according to customer service I'm just out the money and I have no recourse. This is just not acceptable; it's not!
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