06-15-2020
09:59 PM
06-15-2020
09:59 PM
My flight was booked in May for July and I got a notice that they changed my flight to an earlier time. This is quite a problem bc I am flying home to work at a hospital (no respect for essential jobs and lack of flexibility) and I have 2 small children (one of which has seizures). I do not have child care for the night that I had planned on being back and no ride to get from another airport that is 2 hours away. I’m so annoyed and don’t see how I am being punished for their lack to think ahead and plan for the 2/3 capacity for flights. I have not been helped by customer service and they told me to “email customer relations” which is no where to be found. This is ridiculous! My husband is an A lister and we fly all the time on southwest and expect much better service than this crap!
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