I booked a vacation that was set for travel during COVID19 through SW Vacations with SW air travel. The vacation was canceled by Southwest Vacations and I received a refund for the land part of the vacation but was credited Southwest Air credit for the flight portion. Where do I find these credits? There is no explanation for how to retrieve those and my only confirmation number from the refund is for SW Vacations which does not register under travel funds for SW airlines. There are no flight reservation numbers and they were not even given to me when I booked it. I tried calling both SW airlines and SW vacations for clarification with no change in wait time after waiting an hour for each. I looked everywhere online and can not find any explanation for this issue. Please help!
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