06-19-2020
01:56 PM
I just had an extremely frustrating experience attempting to use multiple travel funds in my account to book a new flight. I did not realize (because it is not stated anywhere on the SW website) that you are only able to utilize two travel funds per reservation. I ended up paying $124 for a flight while I still have $76 banked in travel funds. Given the rate of cancellations that have occurred since March, you would think that this policy would be changed by Southwest. You already have my money; I just want to use it now!
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