As this is a customer to customer forum I suggest you remove your personal contact information. You are correct that credit for non-refundable tickets is held in a travel fund associated with the individuals booked on the original reservation. Southwest has extended the expiration dates of travel funds created at this time to expire September 2022 so you have plenty of time to use the funds. Southwest has also announced the ability to convert travel funds to Rapid Rewards points which could be used to book tickets for other people, but this functionality is not yet available (stay tuned). Any government funds Southwest and other airlines received was solely used to pay employees and prevented mass layoffs of airline employees. --TheMiddleSeat
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