07-02-2020
04:24 PM
Thank you Nicole for your response! However, I have written two email messages to the corporate customer service department. In both cases, I received the same canned response message. Both responses were pretty much the same, "we're sorry for the inconvenience, but what is, is". As you can imagine the responses from corporate was extremely disappointing. It was great that Southwest airline which I have been utilizing over the past 25 years is providing the same fare. But how can you conform to the terms and conditions (within 14 day booking) if Southwest is not providing any type of service to the region within the allotted stated timeframes. Very, very frustrating and disappointing... But again, thank you for your response! Bill
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06-29-2020
05:10 PM
As a Side note, I just found this post regarding flights to Costa Rica... @ctipton Based on the latest here, it looks like SW is resuming normal ops to Costa Rica at the end of June (at least as of now). Last flight from the United States to San Jose, Costa Rica & Liberia, Costa Rica will operate on Wednesday, March 18. Last flight from San Jose, Costa Rica & Liberia, Costa Rica to the United States will operate on Sunday, March 22. Our current plan is to resume normal operations on Sunday, June 28. Click here to rebook.
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06-29-2020
05:08 PM
Hi, I've been a loyal Southwest Rapid Rewards member for over 25 years (A+ list Preferred w/companion pass). I have never been so confused in my life relating to my upcoming San Jose Costa Rica trip. First, my reservation was cancelled for 8/13/20 without notice. Then I received from Customer Service an email stating that I can rebook my ticket for the same price on our before 8/27/20. When I attempted to rebook, the website stated, "all flights unavailable". Now the Southwest Coronavirus site states flights will resume on 11/1/20. However, when I called the Southwest reservationist, they state no flights are reflecting in their system prior to 1/4/21. Even though I'm a loyal client of Southwest, I Googled any flight to San Jose Costa Rica for the month of August. Not only do the major carriers reflect flights, even Spirit Airline is have flights available. So EVERY airline is servicing San Jose Costa Rica after 8/1/20. What happened to Southwest where my credit resides? Please advise... Sincerely, A confused humble loyal potential passenger!
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