I recently had items stolen from my checked luggage flying out of Oakland. Fortunately I opened my bag at the hotel upon checking in - who knew there is a 4hr time limit to report missing items once you land. Like most people I felt violated, angry and it was the last thing I needed heading to a funeral the next day. What I will tell you, file a claim w both TSA and Sw because you will definitely come across a lot of scripted “it’s not our responsibility” messaging from the customer service agents. I had one tell me it was ok to replace my expensive shoes n I’d be reimbursed for both pairs (glad I knew better). I did get a response from the claim agent who initially said I didn’t meet the 4hr reporting requirements. After correcting the agent, providing screenshots of the calls along w receipts to everything that was stolen, my case was closed w no detail. After another follow-up message on my end, I’m supposedly going to receive a check short depreciation which makes no sense because everything was brand new, never used/worn. So if the check comes there is a lil hope in situations like this. Persistence and proof is the most important part. Although exhausting, it did work out for me.
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