07-17-2020
08:59 AM
07-17-2020
08:59 AM
I bid in two round trip airline tickets at a charity auction last year. They expire October of this year. I was wondering if Southwest is giving any type of extension because of the COVID 19 situation? I would like to use them in January 2021, but don't know if they can be extended because of the current situation. I'm in one of the more at risk groups, so what to put off travel until things have settled down. I received this from Judy at Southwest, but no way to ask another question. Dear Gene (Case #09859742), Thank you for contacting us. I’m sorry to learn that you will be unable to use your Southwest flight e-pass prior to the expiration date.. E-Passes are valid for 12 months from the issue date. Travel must be completed by the expiration date, which is included with the e-pass information. Once an e-pass has expired, it can no longer be redeemed for travel. We are unable to offer you additional time to use your e-pass. Sincerely, Judy Southwest Airlines So now my question is can I give the pair of tickets to a charity to use as a fundraiser? Since it was bid in at auction at a charity fundraiser, can I give them to another charity to do the same? I know I can't sell them, but giving them to a good nonprofit seems like a good thing to do.
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07-11-2020
10:46 PM
07-11-2020
10:46 PM
I bid in two round trip airline tickets at a charity auction last year. They expire October of this year. I was wondering if Southwest is giving any type of extension because of the COVID 19 situation? I would like to use them in January 2021, but don't know if they can be extended because of the current situation. I'm in one of the more at risk groups, so what to put off travel until things have settled down.
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