There has been a lot of press during the last several months of the pandemic about bad behavior of passengers but as a very frequent flyer (A-List Preferred for over ten years) I can tell you I have had multiple experiences in the last year (I am still flying at least two round trips a month for business) from flight attendants that have turned into jerks. The latest was two days ago on a flight from Chicago to New Orleans where I got onto the plane and was talking on the phone while sitting in my seat while the other passengers were boarding and the flight attendant kept interrupting me on my call and I told her I was on the phone and she started yelling at me uncontrollable. This was a full 15 minutes before the remaining passengers were boarded and there was no reason for the interruption. On another flight last month, I was not finished drinking my coffee that I boarded with and wanted to keep my coffee for later and again a flight attendant started yelling at me because I would not throw my half-full coffee away. On yet another occasion I was looking at my laptop while other passengers were boarding and a flight attendant yelled at me that I had to put my laptop away and when I said "isn't the rule when boarding is over and the front door is closed?" and again the flight attendant started yelling at me and threatened to throw me off the plane. All incidents on Southwest. I reported the last two incidents to Southwest customer service but never got a reply of any kind. So, I turn to this Board. I guess my point is not only are passengers acting badly but so are the employees. If you want to be respected then you need to treat others with respect. It has gotten so bad that I am afraid to even ask a flight attendant a question for fear of getting my head ripped off. I have a good friend who is a pilot for one of the other big airlines and he tells me it is just as bad with that airline. I hope these airlines start teaching their employees how to treat customers soon.
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07-17-2020
10:08 AM
07-17-2020
10:08 AM
I have flown four times in the last two weeks on SWA and have repeatedly be exposed to Southwest Crew members going through airport security check points with no face covering, often passing 1-3 away from myself at the checkpoint. While this is only 10-20% of the SWA crew members, this is very disturbing that they may be infecting the rest of us. Can anyone explain why this is acceptable behavior? Thanks, Rubin
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