I was told that since I, we, booked our flight with "Wanna Get Away", a Non-refundable policy(?) ticket instead will be used for future use(travel funds). Of course, Southwest tickets on sale with Wanna Get Away. Does anyone know this COVID-19 is coming? We both are seniors, 70, 75, vulnerable to this virus, with chronic heart disease, diabetic, etc.. Wearing masks for a prolonged period of time, fear of being quarantined are very qualifying grounds Not to fly. Instead, the response is we will be able to use the travel funds in the future. BUT, we simply want our money back Today, Now, refund us, and then we'll decide later IF we'll fly again.
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