07-24-2020
02:01 PM
We bought our tickets October 2019, we canceled it because we drove because we’re gonna be there for three months so I talk to the representative and she showed me how to do it and she said I have until November 2020 to use them. So we had $200 of travel funds. Was going to book my reservations in October in a kept coming up with the error, so I called the reservation and she says they expired of October 2019 I said how can that be I placed the reservations on October 2019, well apparently I had a $28 credit and that apply to that so I do understand that I won’t get the $28 I lost that but I think I should have $175 credit, she said nope because they’re a credit applied on that reservation but why did the representative tell me that when I was going through this she told me that I had until November 2020. I don’t feel I have to Suffer for a representive mistake. So I called customer relations and explain the situation to him and he goes that’s how it works and why did he do he hung up on me! Anyone have insight on how to deal with this
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