Yea Im just as frustrated and have decided to never use Southwest again. I purchased tickets with jetblue, american airlines and united also with southwest when the ban came about I had to cancel all trips. I went on the refund page, added my explanation along with the FRAGORD. Within days AA, United and Jetblue refunded me the amounts for my tickets. And then there was Southwest who said no and said I can use the travel credit until 2022. I asked if then it could be given as a credit so that my mom or my kids could use it since i will not be traveling for a while and they said no that only I could use it. Someone said that they will only honor deployments except this is kinda like it, you just cant travel. Its stuff that is out of everyones hands and for this reason I don't agree with al the people saying that sucks and this is what we signed up for. Um no its not cancelling out of nowhere cause we want to is cancelling trips cause we have to. Its messed up cause at least they should give us the option of being able to use the funds as regular credit for anybody. But I guess thats the greediness of a business. You honor military? Honoring the military is not just letting us board early, is assisting in times like this when there is literally nothing we can do.
... View more
Its pretty crappy how southwest is dealing with this. They received a bail out but are being so greedy. So I had purchased tickets with american airlines, united and southwest. All of them where the economy type which are nonrefundible. I sent AA and United an explanation of why I needed to cancel my trip and also attached the FRAGORD were it stated military cannot travel at all. Those 2 airlined refunded my tickets within days. Then I go to southwest to cancel my tickets and they said NO. So I asked if I could transfer the travel ticket to my mom so she can visit me while Im in Maryland and they also said no that only I can use it. Its like they know how to get away with being thieved and it sucks. I usually dont use Southwest and this was going to be my first times but I definitely dont wanna deal with them if thats how they are gonna act.
... View more