07-28-2020
09:14 AM
07-28-2020
09:14 AM
@Rschmitt34 Thank you for your service. As has been said, I do believe the best course of action here would be to first contact SW with an explanation of your situation. The social media channels work well. If that does not work, you should definitely convert the funds to points so that they can be used or others or yourself at a later time.
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@nanilave87 wrote: Yea Im just as frustrated and have decided to never use Southwest again. I purchased tickets with jetblue, american airlines and united also with southwest when the ban came about I had to cancel all trips. I went on the refund page, added my explanation along with the FRAGORD. Within days AA, United and Jetblue refunded me the amounts for my tickets. And then there was Southwest who said no and said I can use the travel credit until 2022. I asked if then it could be given as a credit so that my mom or my kids could use it since i will not be traveling for a while and they said no that only I could use it. Someone said that they will only honor deployments except this is kinda like it, you just cant travel. Its stuff that is out of everyones hands and for this reason I don't agree with al the people saying that sucks and this is what we signed up for. Um no its not cancelling out of nowhere cause we want to is cancelling trips cause we have to. Its messed up cause at least they should give us the option of being able to use the funds as regular credit for anybody. But I guess thats the greediness of a business. You honor military? Honoring the military is not just letting us board early, is assisting in times like this when there is literally nothing we can do. Since this is a special request I would suggest using the mail-in option with all of the details in Contact Customer Relations or mail to Southwest by USPS. Elaborate on the distinction of the FRAGORD. I'm not really familiar with JetBlue but I'm a little surprised that United or AA would refund a non-refundable ticket, and I'm not sure they would do the same today if they did make the exception previously - or if this is an unwritten industry standard then someone at Southwest isn't grasping the situation or you need to try Customer Relations.
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