08-06-2020
03:04 AM
Thank you for seeing my point. You are correct that airports do not control hotel shuttles or Uber. So under the unusual circumstances of Michigan businesses being closed due to covid, it was extremely important to make sure passengers bumped off a flight are taken care of before they lock up and go home.
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08-04-2020
04:35 AM
I got travel vouchers but you seem to be missing the point. We were left stranded. I'm sure if they check the airport video for that night it would be very clear that we were left in a very vulnerable situation.
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08-04-2020
04:28 AM
.....I have complained to Southwest, the FAA and to the governor of Michigan. You should not open an airport without the businesses open that support air travel like hotel shuttles and uber.
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08-04-2020
04:20 AM
Tarmac delay so we would have missed our connecting flight in Chicago. Keep in mind these are covid days. We were left stranded at the Grand Rapids airport that closed. I've never seen an airport close. I'm sure Midway didn't close which is why we should have been given the option to spend the night where we could have gotten some service.
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07-26-2020
05:54 AM
Southwest left us stranded in Grand Rapids with no help with accomodations for the night. No hotel vouchers and no help in finding a hotel because the airport closed and they all went home. Michigan was practically shut down due to covid so no uber. If we had waited 10 more minutes to call we would have missed the last hotel shuttle for the night. What if we hadn't had smartphones or what if we didn't have money for a hotel? I guess we could have slept on the baggage carousel. And I paid money for this treatment? They gave us flight vouchers. If I have a bad experience at a restaurant, coupons for my next visit are not compensation when I won't be returning for more of the substandard customer service.
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07-26-2020
05:30 AM
07-26-2020
05:30 AM
That's wonderful all of the things you do for those putting their lives at risk to help others. They do need some extra appreciation these days but most would tell you that they are just doing their job. I only wish that Southwest had done their job on 5/30/2020. Southwest left us stranded in Grand Rapids. The airport CLOSED. Uber was not available because the state was practically closed down due to covid. We were offered absolutely no help for accommodations monetary or otherwise-they just closed up and went home. It'd really nice what you do for the community but your passengers need a little extra attention in these unprecedented times as well.
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