I tried to check in my bags at Reagan Airport and after waiting in line to have my bags weighed, the agent told a group of African American ladies who were in line after me to come up and put their bags on the scale to weigh. I interjected and said I have been waiting here longer than them and was in line prior to them and she interrupted me and said I could wait! I called her out on her rude behavior and asked for her name which she wouldn’t give me. She moved her name tag around so I couldn’t read it. An agent by the name of Ali came up to my face and said to leave immediately after the incident. He was rude and told me she didn’t have to give her name at all. He even responded and said that he would call Come after me if I tried to come at him. I’ll never use Southwest Airlines again and going to cancel my credit card. You guys should be giving outstanding customer service to those traveling with you as it isn’t like there are a lot of people traveling during this pandemic! Shame on hiring rude workers for this airline!
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