What is the point of requiring customers to wear a mask at all times on the plane if they serve food and water?!? First of all, I am a long time Southwest fan, but I was disappointed with my last experience. It is common knowledge that "masks are required at all times" while flying with SW. Last week when I flew I was shocked to see them serving snacks and water (while on a 1.2 hour flight). I saw multiple people take there masks completely off to eat and drink. I think that this is reckless in these times and it made me very uncomfortable. Upon my return I reached out to SW to express how uncomfortable this made me feel. I got a response within hours (a copy and pasted message) stating that they have "made many changes to our operations" due to COVID, "including temporarily discontinuing service on flights". This is not what I experienced first hand. Since this response contradicted what I saw, I sent another complaint sharing the contradicting response I got. After 5 days I have not got a response to that. So yesterday I sent another complaint, begging for a response... still have not got one. I am deeply disappointed to see SW ignoring me on such a important topic/concern. SW customer service has always impressed me, but this is not... If I do not get a response from them, I am saddened to say I will not use SW anymore 😞 Save your money on the snacks SW (you'll need it)... and save lives! These are my case numbers that I have not received an answer to: (Case #10236642) (Case #10245601) (Case #10368810)
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