08-04-2020
07:36 PM
My husband and I were notified yesterday that our upcoming non-stop flight from Las Vegas to New Orleans (3 1/2 hours) had been changed. It was now going to be a 10 hour travel day!!! You know.... fly from Vegas to Omaha to Denver and then to New Orleans. Because..... THAT MAKES COMPLETE SENSE??? Seriously??? We booked this months ago. To top it off, there are still non-stop flights available for that day (just later in the day) and also flights that go from Vegas to Houston to New Orleans, which makes a whole lot more sense. You CANNOT get thru to Southwest on the phone to discuss reasons/changes. AND..... This is the second time this has happened. We completely cancelled the other trip. Looking at other airlines. Not sure what to do with this one. We have been Southwest Airlines customers for years. My husband uses them for business as well as leisure travel. He is an A-list member. AWFUL to be treated this way. Just don’t know that we can continue being customers. 😕
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