08-10-2020
05:47 PM
Thank you for answering. Actually emailed them and got a response, attatching a detailed points accrue/redeemed history. The history shows a difference of 55,837 point difference, as opposed to the difference they claim is right, 34,837. So frustrated, math is math!
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08-10-2020
05:44 PM
Thats the data that rep told me wasn't accurate. I was going over this whilst I had him on the phone.
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08-07-2020
03:57 PM
I just rec'd an email confirmation for a flight booked by another passenger... hope she makes it..."Due to Covid"....smh
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08-07-2020
03:54 PM
Has anyone had points go missing or misused from their reward account? SW changed my flights then notified me, however new flights would not suit our travel. They had me departing my layover site before I departed my home terminal?? Anyway had a 3rd party flying the return trip home with us, so a phone call was required to reschedule flights. Somehow I am missing approximately 25,000 points, even though my new flights required less points. The agent could see the discrepancy, yet could do nothing about it, and gave me Customer relations phone number. I called and spoke to their agent, 2 days later, they are on Central time, and was informed everything looked fine to him. I told him it was not fine, I was missing points, he informed me they have no running record of my points, and unless I had a screen shot of my "starting" points, there was just nothing he could do. Anyone else experience this?
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