08-07-2020
05:04 PM
08-07-2020
05:04 PM
Thank you for the suggestions. Just tried calling customer service and their wait time is greater than 2 hours. The chat function has been disabled on the app. Now that is getting REALLY RIDICULOUS.
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Not everyone lives their life via social media so that is out. I think a better explanation is required. 120 minutes and you are still on hold? That is rather unacceptable. What about changing your website to allow for the same fare when this happens so you DON'T have to call in to get an adjustment--if its happening so often that maybe the best route to cut down on the calls. Thank you.
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08-07-2020
04:40 PM
First time this has happened, my entire reservation was cancelled. According to the email SWA would adjust pricing to match my original pricing. Called in to get my credit and the wait time was over 84 minutes. After 2 hours I hung up. Any idea as to why the long wait times? thankyou
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