08-14-2020
11:30 AM
No one turned it in. They have kept me updated. I am thinking its gone 😞
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08-11-2020
11:35 AM
No one has turned it in or notified me. They do have a lot of theft and say that they do have recurring individuals come in and take bags. Unfortunately, we had to change our daughter before going down to baggage claim. The police can see the bag then it disappears and since I have not received a call from someone taking it in two days nor turning it in, I do believe it was intentional. Also it was new school clothes for my son and daughter inside. I am beyond hurt because I worked so hard to get all those items on vacation. I do not know what else to do.
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08-10-2020
12:29 PM
I filed a report right away. They can see the bag on the carrousel and then it disappears. They tried to piece it together but because it was taken in a spot that they cannot see, they do not know which direction to go. Baggage claim and the police told me they would update me if its turned in but that happened at 5:30 pm and it is not 10:30 the next day. I am thinking these people will not turn it in 😞 All my sons clothes and new clothes are in that bag and more.
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08-10-2020
11:55 AM
I landed in Phoenix on August 9, 2020 from Chicago on Southwest flight #1991 around 5:30pm on Sunday. My two young children and I were the last ones on the flight to get off and as we got up to baggage claim we noticed the carrousel was stopped and our bags were all there but my black fisher price backpack diaper bag. My son has all his clothes in there and more personal items. Including my work laptop charger. The police saw my bag on the carrousel but according to the angles, they cannot see which direction the individual took. It went around with my other bags and then disappeared on the cameras. I understand not getting to the claim right away but I have two young children and our gate if far from baggage claim. What do I do next? The police can only review what they can and my personal information is on the bag. I need this bag back. I am hoping this was by accident.
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