I purchased 2 tickets for my 78 year old mother back in February so she could visit my sister in Florida. The trip(s) were not put on my RR account for some reason. The trip was scheduled for March 20th. Due to the COVID-19 pandemic, my mother was unable to go as her age and other health issues made her a high risk. Southwest said the tickets could be used at another time, however, they have to be used by my mother. My mom contacted Southwest again to see if the tickets could be transferred to my sister's name so she can come see our mother - the representative said, "No!" My mom explained that she may not get another chance to see my sister, the representative simply said, "Sorry to hear that." So my mother does not get to see her other daughter because she is unable to travel but Southwest gets free money. Due to the pandemic I am sure we all have a couple hundred plus dollars laying around to give a company for no reason. I am so disappointed in Southwest and the lack of compassion for the elderly.
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