08-22-2020
11:54 AM
You can see my response in your other post. Please don't double post. https://community.southwest.com/t5/Rapid-Rewards/SW-Cancelled-my-flight-not-refund/m-p/110580/highlight/true#M6788 --TheMiddleSeat
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Painful lesson, but hopefully others can learn from you mistake...Don't buy points! You paid $484 for 32,000 points. A flight that "costs" 32,000 points would cost you much less than $484 to buy with cash. As @DancingDavidE said, if you have a limited number of points then find a way to split up your reservation, even if that means booking a one way flight for one person with points and paying cash for the remaining members of the party. I seriously cringe every time I see an email promoting buying points because someone always fails to understand buying points is not a good deal. Regarding the refund, buying points is essentially like buying a gift card, you can't get a refund for the gift card either. Thankfully your points will never expire and you can use them to purchase flights for yourself or anyone else. --TheMiddleSeat
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