I have always flown Southwest in the past as has my family. However, after the way I am being treated I doubt I will again. I contracted Covid in March, before they knew what it was. I was scheduled to fly for a conference in April but suffered a stroke and now am unable to fly due to the pressure changes. I understood they would not refund my money and asked for a transferable voucher. They had me jump through hoops because it was work related. I have since done everything they have asked. I had both my work and the travel agency call them to state it was ok because I paid for the ticket and was not reimbursed. I have every email and person's name that I spoke to. They stated they could transfer them to rapid reward points and gave me a name and number for assistance. I called. Now they won't change it because they negotiated a new contract and it wasn't approved under that contract. It has been 6 months now that I have been trying to get this changed. I am out of options except to contact a lawyer. In my opinion they have stolen my money and are unwilling to help resolve this. Haven't I paid enough? Anyone have any ideas or know how to help resolve this?
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