I cancelled my flight previously because of covid. Then SouthWest has tried to refund me some Rapid Rewards. However, I have repeatedly told them that I do not wish to accept them because I plan to claim travel insurance. How can I tell them to completely void the points they have given so that I can claim the insurance? I have tried multiple times calling them and they come back with the same response that they cannot do anything it's getting really frustrating.
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