09-11-2020
04:51 PM
It is an upcoming flight. However, none of the provided options get me to by destination in time, and now i will likely end up paying much more for a short notice flight through another airline. All, because Southwest was unable to honor their sold tickets.
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09-11-2020
12:06 PM
I booked an anniversary trip with my wife and was very disappointed that southwest was unable to honor our flights. Putting us into our destination 7 hours later, and doubling the travel time is not the experience i would expect from southwest. I could have spent less to fly with another airline, but wanted to stay true to southwest due to their previously good customer service. This experience has changed my opinion of southwest and how they treat their customers. Needed to share my disappointment.
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