I would like to know why it is that travelers who's travel funds expire on Mar 1, 2020 (so they purchased their tickets in Mar 2019) get an extension of travel funds until Sep 2022, while our travel funds that expire in November 2020 (purchased Nov 2019) get no extension at all. People who purchased tickets in Mar 2019 were not affected by the COVID pandemic. However, due to COVID we only had 3 months (Dec 2019- Mar 2020) to use our travel funds. Why not given the same extension to people whose travel has obviously been disrupted by COVID? These tickets were purchased prior to knowing a pandemic would limit flight, and the pandemic has eaten up almost the entirety of the timeframe to use them. I know that Delta is extending the expiration of their ecredits until Dec 21, 2020 to any tickets purchased prior to April 17, 2020 and United is extending the expiration dates of all currently valid travel certificates for 24 months. Why can't Southwest recognize this need of their customers and make similar policies of their competitors?
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