call customer service and explain. Southwest was very accommodating after the 2nd leg of a trip was canceled due to my husbands terminal illness and he could never fly again (we ended up having to rent a car and drive home). We were given an email address to send a detailed letter to along with documentation regarding our situation. They will give you a case number. Be sure to keep this number and your emails and be sure to follow up if you haven't had a response in 30 days. It took some time but Southwest was VERY kind and understanding of our situation and issued a refund to my credit card. (I too only asked if they could give me the credit since it was paid for on my credit card - they gave me a refund on my card instead). Things happen. Southwest has always gone above and beyond in extenuating circumstances unlike many of the other airlines.
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09-19-2020
12:02 AM
09-19-2020
12:02 AM
@chgoflyer wrote: @Calkidd wrote: Southwest has implemented a good boarding process. Boarding ten passengers at a time allows some distancing. Can anybody explain why Southwest does not have a deplaning process which would also allow distancing as well. It does seem odd. The Southwest Promise specifically states coverage "from check-in to deplaning," and they do say: "Once the plane has landed, you are encouraged to stay seated until your row is clear to move into the aisle." But no one actually does anything on-board to help reduce the scrum of people that happens immediately following the bell. While it may be difficult to control the (bizarre) human nature at play, I do think an announcement by the FA would help. They could also have a de-boarding process where FAs direct each row individually, but that would increase FAs exposure risks, and also likely slow down the all-important turn. Nail meet hammer.
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