SW is doing the best they can (more than other airlines) since everything regarding Covid is inconsistent and changes by the day. I flew American last week, and let me tell you... SW is doing circles around them. American had every seat filled, allowed passengers to swarm at the gate before boarding, planes were filthy (enhanced cleaning, what a joke), and no one actively enforced face coverings. When I flew SW the week before, constant announcements at the gate and on the plane regarding face coverings, board in groups of 10, planes feel fresh and maintained, and the middle seat is open. Thank you SW for doing your part with our safety. American.., you need to take some pointers from them.
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