09-26-2020
04:55 PM
09-26-2020
04:55 PM
So I never am one to complain about service, because I understand everyone has their bad days. I have traveled my whole life all around the world and frequently use @southwest along with my business partner. But our fight today #2426 Houston Hobby to Orlando all three of our flight attendants have been nothing but rude to me and my business partner. First, I kindly asked as we sat at the gate if the air was going to come on soon because it was upwards of 85⁰ in the plane. I got a very snippy comment of "the airs on its the best we can do". Ok I can deal with that. As the flight goes on I had carried a bottle water on because my medication makes my mouth dry. So I had my mask pulled down to finish the water, she quickly ran up to my seat yelling that I wasn't wearing my mask, which I am respectful of the covid rules and don't mind wearing my mask. As I explained to her that I was just finishing my water bottle she rolled her eyes and said "just wear your mask" but in a very snarky tone if voice. So then the snack and beverage service she intentionally skipped my business partner and I's row and went on the rest of plane. As she came back I kindly let her know that we didn't receive water and snacks. So once again eye roll, snarky voice and stormed to the back of the plane and came back tossed the snacks at us and then gave both of us half full waters. I said thank you and kept to myself but after these events I decided to buy the wifi service so I could write Southwest about how horrible this service was. I will still fly southwest but...SOUTHWEST YOU NEED TO ADDRESS THIS. Completely unprofessional and just flat rude.
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