Southwest Airlines Community

@chgoflyer I have exchanged information with you in a different post about my substantial amount in funds which are due to expire on 10/17/20. I kept re-booking for 3 passengers and did not cancel before 9/7. You have mentioned the voucher in a different post. I have not gotten anywhere with CR so far so the voucher may be my last option. Is my understanding correct that the voucher can be requested up to 6 months after the exp date, so in my case that'll be 4/17/21. Since the voucher is issued for only 6 months validity, would be best for me to ask for it in April 2021? assuming that COVID-related travel challenges will remain into the first half of next year. Thoughts? Thanks in advance. ... View more

@chgoflyer your information and assistance is very much appreciated. I never thought that would see Southwest and DOT Complaint mentioned in the same context, so its a big disappointment 😞 Looks to me that the team which was tasked to program the funds date extensions in the system were fixated on cancellations only, and left out the scenarios where someone, like me, would be re-booking, or like @SammieJ17 and @gdlahood, eager to travel, would be canceling and re-booking. Now, Customer Relations are left to face the results of this policy gap and they don't know what else to do, other than giving customers the circular treatment, perhaps hoping that we'll go away. I don't see any other logical explanation of this unfairness in their funds expiration extension.. ... View more

Hello: I'm in a similar situation and standing to lose $1900 on 10/17/20. Had booked for a family trip to Hawaii on 10/17/19 for travel on 3/28/20, which could not happen because of Covid-19/Corona, so being the optimist I am I wanted to be at the front of the line when travel to Hawaii was feasible again, so re-booked for July-20, thinking that system was canceling and re-booking. Also, thinking that doing it this way, instead of an outright cancellation, I was helping Southwest, I re-booked again for 10/3/20 and now finding that my funds will still expire on 10/17/20, so can't re-book any more. Tried calling Customer Service, they referred me to Customer Relations, there, a person recommended that I send an email from their 'Contact Us' that it would 'go to the right team'. Received a quick response from a NoReply email box saying that I need to call Customer Relations, or write a letter to a PO Box in Dallas, TX. So, now finding myself in a circular loop, that I thought only existed at other airlines and not at Southwest. I'm being told that a re-booking does not include the step of canceling and since I did not cancel per se prior to 9/7/20, only Customer Relations can help me.   @chgoflyer and @LorrenT  Any chance that I could save my situation and any suggestions, please, on how to get through to the right person, or team? Thanks in advance. PS: I'm retired and losing $1900 will be a major financial setback for me.   ... View more