1. its clear that 1000s didnt hear about this offer by southwest. 2. its not true that they allowed every ticket holder the chance to extend, it was limited to funds that were expiring between March and June as i recall reading after the fact, and there was a trick to get it extended by buying a and canceling, which wasnt clear at all. so please dont patronize me, `SOUTHWEST CAME OUT THE WORST IN HANDLING SUCH MATTER. EVEN SPIRIT WERE MUCH MORE COOPERATIVE AND REASONABLE. NOT ONLY THEY EXTENDED MY CREDIT, THEY ADDED A $50 VOUCHER ON TOP OF IT. SO YES SHAME ON YOU SOUTHWEST AGAIN.
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10-05-2020
07:32 AM
i dont recall receiving any of these blasts. beside, they have no excuse for not extending when everyone else is doing it. SHAME ON YOU SOUTHWEST. i filed a case against them at the BBB and i encourage everyone to do so, as apparently there many complaints against them
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09-29-2020
08:25 AM
09-29-2020
08:25 AM
SARAH I UNDERSAND YOU ARE WITH SOUTHWEST. MY FUNDS EXPIRE ON OCT 6 , 2020. I DIDNT ASK FOR REFUND, I ONLY ASK FOR EXTNEDING THE FUND VALIDITY , WHICH IS THE LEAST DECENT THING SOUTWEST CAN DO IN THIS YEAR. I HAD FUNDS THAT WERE SUPPOSED TO BE VALID FOR 12 MONTHS, WELL SO FAR MORE THAN 6 MONTHS WERE UNUSABLE AND STILL. MY REQUEST WAS REJECTED PER SOUTWEST REDICUOLOUS UNFRIENDLY POLICY. NOT OTHER AIRLINE IS DOING WHAT SOUTHWEST IS, HAD SIMILAR ISSUES WITH SPIRIT AND UNITED AND BOTH WERE MCUCH, MUCH MORE COOPERATIVE, FAIR AND DECENT IN THEIR HANDKING. SHAME ON YOU SOUTHWEST
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