10-07-2021
03:02 PM
10-07-2021
03:02 PM
@thieu11 Southwest is not going to extend the expiration date of your travel funds. After they expire you can send a message asking that they be reinstated as vouchers. The value of each travel fund will be reduced by $100 each during this process. You have 6 months after the travel funds expire to request the conversion and then once you get the vouchers they will expire 6 months later. In the meantime enjoy the $150 voucher you are being sent. --TheMiddleSeat
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10-28-2020
09:11 PM
I had travel funds originally generated from a trip to South Carolina I had booked for travel in late March/April, but re-scheduled to October 2020 due to covid and stay-at-home order. Trip cancelled for October 2020 in September 2020 due to quarantine orders for Chicago for travel to South Carolina as well as us now having a newborn. now my funds are set to expire on 11/20/2020 and contacted Southwest multiple times and no exception being made to extend funds. Keep recommending customer relations, but over 45 minutes of waiting and no answer.
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