09-29-2020
12:12 PM
I hope you received your money back from SW. My mom paid thru her own credit card and bank closed so probably no refund will be received.
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09-29-2020
08:49 AM
My mother was supposed to fly from Phoenix Az to California on 4/5/2020 however due to covid she was going to reschedule her flight to next year however she passed away 9/15/2020 . We closed my moms banking account because she was receiving VA as well as social security benefits. We notified both benefits in order to prevent them from sending her a check on Oct 1. I spoke with two representatives Rocky and Alex regarding this matter. I advised them since my mom bank account was closed they would send the payment back to SW airlines. I told them I have my mom death cert and please send a paper check to me. I was basically told to bad it's not their responsibility and according the law that's all they can do. I even asked if they could transfer the ticket to my name, they couldn't do that either. It seems as if SW is trying to keep my deceased mothers money and just move on to the next deceased person. if this is a rule then SW should have it changed immediately because the grieving family is going through enough stress. I would like to get this issue resolved with a supervisor. complaint 12811567.
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