24 hours after purchasing tickets during the "get a free companion ticket with purchase" our tickets were changed to snowy airport changes and long layovers. We want to cancel and get our money back, NOT refunded with travel funds. I know to never buy tickets with plane changes in the snowy north, but that's what my tickets were changed to. And our was only a 2 day Fl vacation...we can't lose 5 hours too a layover. WHY AM I STILL I HOLD AFTER 76 MINUTES?? Was not given the option to get a "save your place in line" callback. I'm sick of the hold music at this point and have to get back to work!
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