@SammieJ17 I told you I'd post an update. I received a response to my email to Customer Relations. They are issuing me a travel voucher in the amount of my ticket good through April 2021- one year from the "purchase" date of my rebooked ticket. Much better than an October 2020 expiration of my current credit. This is exactly the resolution I was hoping for based on how their policy was written and am thrilled that Southwest did not disappoint. I especially wanted to share this news to give others in the same situation hope - it's definitely worth contacting Customer Relations. So folks don't have to scroll back to read - my situation was: Purchased a ticket in October 2019 for March 2020 travel. Canceled that travel due to COVID. Rebooked a new ticket in April 2020 for this month. Ended up canceling that trip for un-Covid related reasons but based on their policy hoped that the expiration of my ticket would be based on my "purchase" date of April 2020 but in my account it shows as October 2020. After contacting Customer Relations, they did honor this time frame and are sending me a travel voucher with an April 2021 expiration. This is why I appreciate Southwest and will fly with them whenever I have the opportunity!
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