Southwest Airlines Community

I am having a similar issue. I was partially refunded but don't know where to locate the remaining travel funds because I booked through SW Vacations. It should be just as easy to find them as SW funds..It's so frustrating because EVERYTIME I call SWV there is at least a 45 min wait..I'm on hold rn with an estimated wait time of "115 minutes"!  Ridiculous! There should have at the very least been an email sent with the balance and refund and how to use it in the future.  SWV needs a serious Protocol and Customer Support re-vamp.  ... View more

@nikac408 wrote: 4 years later and it still sucks..Ive entered in my canceled reservation confirmation number and I get an error message saying make sure the reservation is valid and scheduled which doesn't make any sense because its a credit for a canceled reservation!!!  I called the 800 number and was forwarded to leave a call back number for a 52 minute wait. When I finally got the call back it was from a bad line and the agent disconnected before I could even say anything!!  Good customer service would have realized the problem was on their end and called me back at least.  This is ridiculous, Im just trying to book a flight with MY money that Ive already spent, it shouldnt be this hard!      the confirmation number and the passenger name needs to be a complete match. You might want to check there first.   Also in inputting the confirmation number, it is easy to mistake a zero from an ohh, and a one from an L. That might be another place to check.   It that fails, you can contact via the Southwest app chat function or one of the other options listed below:   https://www.southwest.com/html/contact-us/index.html?clk=GFOOTER-CUSTOMER-CONTACT-US   Are you sure the credit has not expired? You could get that error message if it did.   ... View more