10-01-2020
09:59 PM
Received email changing 12/24/2020 flight from non-stop getting in early afternoon to a flight with a stop in Chicago getting in at 9pm, this change is unacceptable for a Christmas Eve day flight. Went to website on computer and phone to change and get error so tried calling and on hold with wait time estimated "over 120 minutes" with recording telling me to go to the website for easy change. Ugh, this is so frustrating!
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