Three days and still waiting... received a schedule change email three days ago for our Christmas flights. SWA rebooked us on a flight that now makes TWO stops and eight hours travel time. Tried to go online to change to another flight and we get constant error messages telling us we can't make changes online and we need to call. Tried two different web browsers and three different devices to get access online and change. No success. So not only do you have call center customer services issues, you now have system issues overloading your customer service lines!!! I am sympathetic to the industry hardships and recent layoffs, but something needs to be fixed to help the customers who still want to support your company. I have now been on hold for over 2 hours and 27 mins for the second time since last night and finally got an agent who was wonderful. SWA, you need to fix your systems.
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