10-13-2020
02:18 AM
10-13-2020
02:18 AM
Have proof on cell phone was not a misdial. Others can think what they wish, but I have said enough on the topic.
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10-12-2020
05:36 AM
10-12-2020
05:36 AM
Capitol One actually solved problem by cancelling card and removing charges, marking as fraudulent. Despite filing a complain Southwest has not acknowledged me. Therefore I consider it solved, but not by Southwest.
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10-11-2020
06:03 AM
10-11-2020
06:03 AM
Trust me, this was not a legitimate call. I dialed the number on the website, got the typical responses and "hold" prompts, for about 45 minutes. Then everything changed. Misspellings on reservations that had been made, strange website endings. Use of words (like telephonics for telephone) that we do not use. The final straw was when the agent had me write down a number from a city in PA and said to be sure and answer it if he phoned. Instead of being charged by SW the credit card payment went to something called ARC, I believe. Bank immediately removed charge as fraud and cancelled my credit card. Do not know if SW or Capitol One will choose to pursue but they did NOT responded to my complaint within the "promised" 48 hours. Have great sympathy for them with all they are going through, believe me. When I phoned to do the lap child thing I got onto a line that promised a call back in half an hour, which did happen and I have all necessary paperwork. I still say buyer beware. Appreciate all those who made attempts to normalize the situation, but was NOT normal. They should have been on the phone call and they would have understood. I consider this matter, at least on my end, to be resolved.
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10-04-2020
04:51 PM
10-04-2020
04:51 PM
Purpose of call was to give the baby's relevant information as a lap infant and NOT to buy a seat for her. The coversation so irregular and confusing was difficult to follow. Spoken to Southwest many times in my life but never in this kind of scenario. Gentleman very convincing but could not really understand, but in hind-sight should have just cut him off. No excuse on my part except trying to hurry to get to chemotherapy appt. Know can be resolved, but is really messy situation having to go thru these steps. Just wondered if anyone else has encountered similar situation.
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10-04-2020
09:25 AM
10-04-2020
09:25 AM
Have written the specific verbal transaction on the Reservations Forum Board. Does anyone else see the strangeness?
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10-04-2020
08:00 AM
10-04-2020
08:00 AM
Already called Chase, deactivated card, refused charges, reported as fraud. Whole phone call very strange. Very much static on line, voice so heavily accented often difficult to understand. Seemed like "microphone" kept slipping down and sometimes could barely hear. At end of conversation the man said, "now if I call you answer the phone". I had called a legitimate SW phone number obtained from their website. This all happened in the midst of a lengthy hold to speak to SW.
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10-04-2020
06:10 AM
10-04-2020
06:10 AM
A credit card charge made recently was identified as being charged to something called ARC. First time has ever happened. Is it legitimate?
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10-03-2020
08:54 AM
10-03-2020
08:54 AM
Could this have been a scam? Cancelled credit card and they will refuse payment. Several seemingly irregular incidents in that call. Have written to Customer Service a complaint.
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10-03-2020
07:07 AM
10-03-2020
07:07 AM
I was forced to pay $330 round trip in order to pay for 4 month old to fly with parents and 2 siblings, all of whom have purchased tickets. Cannot see any such policy. Does it exist? Perhaps a scam?
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