10-06-2020
08:32 AM
10-06-2020
08:32 AM
This past Sunday, Oct 4, I flew from Tucson to Nashville with a stop in Denver. There was an earlier flight to Nashville that was already boarding when I arrived in Denver and I inquired about taking that flight instead of my much later one. Seats were available and I had no checked baggage so this should have been a no brainer. . . . however, Southwest wanted to charge me $399 to change to the earlier flight. Not only is this beyond ridiculous but it's a form of price gouging. A nominal fee, maybe $50 or $75, I would have happily paid. I realize airlines are having tough times these days, but attempting to have a customer pay for a whole other ticket just to change to an earlier flight is nothing more than ludicrous. Shame on you Southwest!
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