@COTraveler wrote: @chgoflyer I have exchanged information with you in a different post about my substantial amount in funds which are due to expire on 10/17/20. I kept re-booking for 3 passengers and did not cancel before 9/7. You have mentioned the voucher in a different post. I have not gotten anywhere with CR so far so the voucher may be my last option. Is my understanding correct that the voucher can be requested up to 6 months after the exp date, so in my case that'll be 4/17/21. Since the voucher is issued for only 6 months validity, would be best for me to ask for it in April 2021? assuming that COVID-related travel challenges will remain into the first half of next year. Thoughts? Thanks in advance. Yes, that's the current "policy." This is all unwritten -- technically, it's a special accommodation Customer Relations provides on a "case-by-case" basis, and it can change at any time. But I've never heard of them denying the voucher request. The fee has changed over the years, from $50 to $75 to (currently) $100 per passenger, so I suppose it's possible that it may go up again... but I'd be surprised if it did. And yes, it's 6 months for the request and the voucher will be good for 6 months from issue, so you should time it to work to your advantage (although I wouldn't wait until the last day or anything like that). Keep check back here, because if anything changes about the policy I'm sure we'll be discussing it. There's a small chance that Southwest will open up another period for funds extension... but I think that seems less likely with each passing day. They're really trying to get back to (or more accurately pretending that) things are "normal." Hope this helps. Good luck!
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