10-12-2020
08:44 PM
10-12-2020
08:44 PM
I am in the same situation. I have a "credit" for nearly $300 due to a cancelation before the Covid thing but now I can't feel safe using it. I've contacted SouthWest several times. I don't expect a refund, I just would like an extension on the expire date of the credit until such time as it's actually safe to fly again. I've been told in other words to buzz off three times now. The latest one said something to the effect of (paraphrased) "since we offer such great deals with our wanna get away prices we don't feel we need to offer you any customer service no matter what is going on, you shouldn't have been cheap because now we have no intention of doing anything for you. Oh but we value your business. " I have flown SW exclusively for over 20 years, but that will be coming to an end, I'd rather pay more just on principle. It's incredible how stupid the company is acting towards it's customers in a time like this. Does it really cost them anything to extend the expire dates of unused credits? If they think giving me more time to use my $300 credit is too costly, I wonder how much it's going to cost when I and my family and everyone else I warn away from Southwest never fly them again. This is just bad decision making on the part of the company and it will cost them more than they realize. I'm going to file a complaint with my state comptroller this week and any other governing body I can find that will listen. I will warn everyone I meet to avoid Southwest from now on.
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