Not about the money paying for your suitcases. It's the principal. The gentlemen seemed very calm, polite and when the flight attendant was asked by other passengers what Southwest policy is about face masks and eating. He refused to answer. This is not good customer service in my opinion. This is why I fly Delta. They didn't show the gentlemen any respect as a paying customer. What if it were you that they were talking about?
... View more
