I should've transferred points from my Sapphire card over to SW to get the extra flights. Unfortunately I was in the air and she was trying to book these before they were sold out. Live and learn...
... View more
10-19-2020
02:05 PM
Yeah, unfortunately my wife listened to the booking agent said and went with it. I'm just annoyed about how it was handled. Not even a handful of extra points or anything was offered. Not that I expect that or deserve that, however they can look at how much I have flown and could probably do something about it.
... View more
10-19-2020
01:41 PM
I've been a loyal Southwest customer since 2008 and have gone out of my way to support them even though flights are often longer and less convenient. I earned companion pass in 2019 and will earn it again in the next few months should I decide to continue using Southwest. I booked a flight for my entire family and purchased $1500 in Rapid Rewards points at the recommendation of my booking agent to keep us all together on the same ticket (excluding the Companion passenger). Southwest just cancelled the flight for no apparent reason and refunded my points to my account however I wanted the $1500 refunded as I have no use for the extra points at this time. I have also flown enough to make up for the purchased points even during the pandemic. I understand that there are limitations on what can be done with purchased points however the CSR that told me that was the best way to go never mentioned they were not refundable. Hopefully this will save someone from doing this as Southwest doesn't appear to be too concerned about customer loyalty back to them.
... View more